Refund policy

We want you to feel good about what you bring into your space. If something doesn’t feel quite right, we’re here to help.

Returns

We offer a 30-day return window, which means you have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must be:

  • In the same condition you received it
  • Unused and unworn
  • In its original packaging
  • Accompanied by proof of purchase

To start a return, please email us at stephanie@shopjunipercove.com.

Once your return is approved, we’ll provide instructions on how and where to send your item. Please note that returns sent without prior approval will not be accepted.

Damages or Issues

We recommend taking a moment to inspect your order when it arrives.

If your item is damaged, defective, or you received the wrong item, please reach out to us right away at stephanie@shopjunipercove.com so we can make it right.

Non-Returnable Items

Some items are not eligible for return due to their nature. These include:

  • Personal care items (such as skincare, oils, or body products)
  • Opened or used self-care products
  • Custom or personalized items

If you’re unsure whether your item qualifies, feel free to reach out before purchasing.

We are also unable to accept returns on:

  • Sale items
  • Gift cards

Exchanges

If you’d like to exchange an item, the quickest way is to place a new order and return the original item once approved.

European Union – 14 Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason.

Items must still be:

  • Unused
  • In original condition and packaging
  • Accompanied by proof of purchase

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at stephanie@shopjunipercove.com